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47-2022 - EL1 Assistant Director, Advocacy, Australian Small Business and Family Enterprise Ombudsman, Markets Group

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Job number:
Work type:
Full-time and Part-time
ACT, Canberra
Economics/Econometrics, Executive Level 1

The Australian Small Business and Family Enterprise Ombudsman is looking for tomorrow’s capable and professional leaders to help drive our advocacy program across a broad range of complex issues. This is your opportunity to make a positive contribution for small businesses and family enterprises engaging in the Australian business environment.

The role of the Australian Small Business and Family Enterprise Ombudsman is to:

  • Assist small businesses to resolve disputes without resorting to costly litigation. Our dispute resolution service assists with disputes between small business and government and small businesses and other businesses (large or small), including disputes under the Franchising, Oil and Horticulture Codes and taxation disputes. We offer a comprehensive range of alternative dispute resolution services, such as mediation, case appraisal and conciliation.
  • Advocate for small businesses and family enterprises and ensure that government policies take into account the needs of the sector. We directly advise Ministers and government on small business and family enterprise issues and have conducted a large number of inquiries, including into the provision of capital for small business growth, payment times and practices, small business loans, small business access to justice, insolvency practices, and (currently) insurance.

Who we are seeking to join our team
We are recruiting for an Assistant Director (Executive Level 1) position in our Advocacy Team. Candidates without previous public service experience are encouraged to apply.

For this role a person with some or all the following experience is highly regarded:

  • extensive experience or knowledge in, running or working in a small and/or family business;
  • experience managing and developing a diverse team to build on current office successes;
  • policy experience, and experience navigating complex organisational structures to drive results, including through working in or engaging with peak industry bodies;
  • an understanding of the role of the Ombudsman and the place of the agency within the broader stakeholder landscape;
  • exceptional stakeholder management skills, and an understanding of the small business stakeholder landscape;
  • tertiary qualification(s) in a relevant field, including but not limited to economics/statistics, law, accounting, business, finance and public policy; and
  • relevant business/work experience in lieu of tertiary qualifications will also be considered.

Being able to apply your lived experience in dealing with small business is a critical component of the role, coupled with flexibility and agility to work across our Office.

Skills required
A successful candidate must be willing to:

  • support and engage with the future direction of the Office;
  • be flexible and agile to meet immediate needs and future challenges across the whole Office;
  • be able to work on multiple tasks concurrently and subject to tight deadlines;
  • be team-orientated, collaborate purposefully and have energy and determination to succeed;
  • be able to make sound decisions and exercise judgment; and
  • be open, accountable and of high integrity.

Further detail and specific skills relevant to individual role is set out below.
Please note that as part of the recruitment process, assessment tasks will be set to ensure applicants have excellent capacity to write, order their thoughts and arguments, and develop ideas under pressure.

Download the selection criteria

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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